Privacy Policy
Who we are?

We’re Lenkie Technologies Ltd (Lenkie, we, our, us). We’re serious about protecting and respecting your privacy. 

 

Lenkie "the App” provides a revenue share to accelerate business growth "the Service" to merchants who use Shopify to power their stores. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store. It also explains how we use your personal information when you use our website.

 

Want more information about how we handle personal information or want to contact our Data Protection Officer? Email us at hello@lenkie.com or write to us at Lenkie Technologies, 229 Berglen Court, 7 Branch Road, London, England, E14 7JZ.

You and your data

The business and people authorised by the business are referred to as 'you' in this policy. If multiple people have authority to give instructions, ‘you’ or ‘your’ can refer to any or all of those people.

 

Where you share personal data which is not about yourself, for example, about an employee, business partner, director, owner, you must have the permission of the other person and confirm that they understand how we’ll use their data.

The information we hold about you

Information we collect when you install the Lenkie App

When you install the App, we are automatically able to access certain types of information from your Shopify account:

 

  • Products and Product variants: read-only access to the list of products and product variants currently maintained on Shopify.

  • Orders: All orders that have been processed on your Shopify store.

  • Fulfillments: All information about the fulfillment status of orders processed on your Shopify store.

  • Customers: Anonymised customer data used to quantify the size of your target market.

 

Information from direct Interactions

Information we hold about you and people connected to your business will often come from you directly. That information will include:

  • Our own records of your shareholders (including beneficial owners), suppliers, and companies you use or may have agreements with

  • Other directors, partners, beneficial owners, signatories or employees in your business

  • People appointed to act on your behalf

Information shared through our website

  • Details you give to see if you qualify for our service or make an application such as your name, home address, date of birth, email, phone number, geographical location, ID, photograph.

  • Details about your business including industry, business size, financial information to determine eligibility for funding.

  • The login details and settings you choose for the website and your card, so that you can use these securely.

  • Your IP address for security reasons.


 

Information we collect when you use our services

We collect this information to give you services in a safe and lawful way, and to keep improving them. This includes:

  • Details about payments to and from your Lenkie account

  • Details about how you use our website.

 

Information we get from external sources

When you apply to Lenkie:

We’ll need to verify your identity and search your record with fraud prevention agencies, Anti Money Laundering (AML), and Know Your Customer (KYC) service providers.

We may request access to the platforms you use to run your business (such as banking, sales, advertising, and accounting) and use the data shared to determine eligibility and monitor performance.

 

We collect personal information directly from the relevant individual, through your Shopify account, or using the following technologies: “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the site.

Our reasons for using your information

European Data protection laws say we need to have a lawful basis for using your personal data. At least one of the following must apply: contractual or legal duty, legitimate interest, public interest, vital individual interest, or consent. In this section, we explain which one we rely on to use your data in a certain way.

We use the personal information we collect from you and your customers in order to provide the Service and to operate the App. 

  • We use this personal information to: communicate with you; optimize or improve the App; 

We need to use your data for a contract we have with you, or to enter into a contract with you. We use details about you to:

  • Consider your application

  • Give you the services we agreed to in line with our terms and conditions

  • Send you messages about your account and other services you use if you get in touch, or we need to tell you about something

  • Exercise our rights under contracts we’ve entered into with you, like managing, collecting and recovering money you owe us

  • Investigate and resolve complaints and other issues

We need to use your data to comply with the law. We:

  • Confirm your identity when you sign up or get in touch

  • Check your record at fraud prevention agencies

  • Prevent illegal activities like money laundering, tax evasion, and fraud

  • Keep records of information we hold about you in line with legal requirements

  • Adhere to banking laws and regulations (these mean we sometimes need to share customer details with regulators, law enforcement, or other third parties)

When it’s in our ‘legitimate interest:

We need to use your data for our legitimate interests, or those of a third party. This means using data in a way that you might expect us to, for a reason which is in your and/or our (or a third party’s) interest and which doesn't involve overriding your privacy rights. We:

  • Tell you about products and services through the website or other channels, like social media companies, based on how you use our products and services and other information we hold about you. We do this so that we can make sure our marketing is useful.

  • Track, analyze, and improve the services we give you and other customers and how you respond to ads we show. We may ask for feedback if you’ve shown interest in a service. We do this so that we can make our products better and understand how to market them. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

  • Protect the rights, property, or safety of us, our customers, or others

  • Carry out security and maintenance checks to make sure our website and other services run smoothly for you

  • Manage Lenkie’s business and financial affairs and protect our customers and staff

 

Consent

We’ll ask for your consent to:

  • Tell you about our products and services, and those of our partners if we think they’re of interest to you. You can unsubscribe from our emails by email.

  • Share information about you with companies we work with when we need your permission (see ‘Who we share your data with’ below)

  • You don’t have to share information about yourself if you don’t want to. But if you don’t, you may not be able to use some (or any) of our services.

Who we share your data with

Companies that give services to us. Here we mean companies that help us provide services you use, and need to process details about you for this reason. We share as little information as we can and encrypt and/or make it impossible for you to be identified by the recipient where possible (for instance by using a User ID rather than your name).

  • Know Your Customer (KYC) and Anti-Money Laundering (AML) service providers that help us with identity verification or fraud checks such as Comply Advantage

  • Cloud computing power and storage providers like Microsoft Azure Cloud Services

  • software companies that we use for emailing you

 

Anyone you give us permission to share it with.

  • tools to transmit information relating to payment accounts 

  • your own banking, sales, advertising, accounting or other business platforms to determine eligibility and monitor performance such as Shopify, Google, or Xero

  • people you’ve asked to represent you, such as solicitors

Law enforcement and other external parties.

We may share your details with:

  • authorities that spot and stop financial crime, money laundering, terrorism, and tax evasion if the law says we have to, or if it’s necessary for other reasons

  • the police, courts or dispute resolution bodies if we have to

  • other banks to help trace money if you’re a victim of fraud or other crimes or if there’s a dispute about a payment

  • any other third parties where necessary to meet our legal obligations

  • We may also share your details with people or companies if there’s a corporate restructure, merger, acquisition or takeover.

Your rights

You have a right to:

  • Access the personal data we hold about you, or to get a copy of it

  • Ask for a copy of your personal data in a portable (machine-readable) format or make us send it to someone else

  • Make us correct inaccurate data

  • Ask us to delete, 'block' or suppress your data, though for legal reasons we might not always be able to do it

  • Say no to us using your data for direct marketing and in certain other ‘legitimate interest’ circumstances

  • Withdraw any consent you’ve given us

  • Companies that help us with marketing (but we won’t share identifiable personal data with third parties for their own direct marketing unless you give us permission, and you can opt-out any time)

  • You can opt out of targeted advertising by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

 

To do any of these things, please contact us through the website or by emailing hello@lenkie.com. EU data protection laws, like the GDPR, give us one month to respond.

 

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.

Where we store or send your data

We may transfer and store the data we collect from you to organisations outside the European Economic Area (‘EEA’) including to Canada and the United States. When we do this, we make sure that your data is protected and that:

  • the European Commission says the country or organisation has adequate data protection, or

  • we’ve agreed to standard data protection clauses approved by the European Commission with the organisation.

  • If you’d like a copy of the relevant data protection clauses, please send an email to hello@lenkie.com.

How to make a complaint

If you have a complaint about how we use your personal information, please send an email to hello@lenkie.com and we’ll do our best to fix the problem. You can also reach our Data Protection Officer in these ways.

 

If you’re still not happy, you can refer your complaint with a data protection supervisory authority in the EU country you live or work, or where you think a breach has happened. The UK’s supervisory authority is the Information Commissioner’s Office (ICO). For more details, you can visit their website at ico.org.uk.

Changes to this policy

We’ll post any changes we make to our privacy notice on this page and if they’re significant changes we’ll let you know by email.